From placing your order to receiving your skincare essentials, here’s what you need to know about delivery at Korean Beauty Mart.

Last updated: 01/10/2026

Where We Deliver

We deliver to [confirmed service areas in Bangladesh] through [delivery partner names].

Delivery availability depends on your location. Available shipping options and charges will be displayed at checkout before you place your order.

If you’re unsure whether we deliver to your address, please contact us.

Delivery Charges & Timeframes

Delivery Area Delivery Charge Estimated Delivery Time
Inside Dhaka — [covered areas] ৳[Amount] [Timeframe]
Outside Dhaka — [covered districts] ৳[Amount] [Timeframe]
Other supported locations — [areas, if applicable] ৳[Amount] [Timeframe]

These timeframes include order processing and courier delivery. They are counted from [confirmed starting point] and measured in [calendar/business days].

Working days and holiday arrangements: [Details]

Your applicable delivery charge will be included in the order total before you confirm your purchase. Any free delivery offer will state its qualifying conditions.

How Your Order Is Processed

After you place an order, we check product availability, payment status where applicable, and your delivery details.

Your order confirmation will be provided through [confirmed notification method]. Once your order is ready, it will be packed and handed over to the delivery partner.

If an item is unavailable or we need to clarify your order details, we’ll contact you to explain the available options. We’ll ask for your agreement before making any product substitution.

Payment & Cash on Delivery

Available payment methods will be displayed at checkout.

Cash on Delivery availability: [Eligible areas and conditions]

Any advance payment requirement or additional payment-related charge: [Details, or “None”]

For Cash on Delivery orders, please arrange payment of the confirmed amount when your parcel arrives. See our Payment Information page for further details.

Tracking Your Order

Order and dispatch updates are provided through [confirmed update method].

Where courier tracking is available, we’ll share the tracking details so you can check your parcel’s progress.

If you need help with an update, contact us with your order number.

Providing Your Delivery Details

Please enter your full name, an active phone number, and a complete delivery address, including your district, area, road, building, and any useful landmark.

If you notice an error after placing your order, contact us as soon as possible. We’ll confirm whether the details can still be updated.

Please keep your phone available so the delivery partner can contact you when needed.

Delayed, Missed or Missing Deliveries

Weather, holidays, transport disruptions, or delivery access problems may affect an order’s arrival.

If your parcel has not arrived within the stated timeframe, please contact Korean Beauty Mart with your order number. We’ll investigate with the delivery partner and explain the next steps.

If delivery cannot be completed because the address is incomplete or the recipient is unavailable, we’ll explain the available redelivery options. Any applicable redelivery charge will be explained and agreed before another attempt is arranged.

Where an order cannot be delivered, we’ll explain the applicable cancellation or refund options. Delivery estimates do not remove your rights under applicable law.

Damaged, Incorrect or Incomplete Orders

Please check your order when it arrives.

If you receive a damaged parcel, an incorrect product, or an order with missing items, contact us as soon as you notice the issue. Share your order number, a description of the problem, and relevant photos where available.

We’ll review the issue and explain the applicable replacement, return, or refund process. Please see our Returns, Exchanges & Refunds page for details.

Changes & Cancellations

To request a change or cancellation, contact us promptly with your order number.

Available options depend on your order’s progress. We’ll confirm its status and explain any applicable conditions, charges, or refund arrangements before proceeding.

Need Help With Delivery?

Our team can help with delivery coverage, shipping charges, order updates, and parcel issues.

Email: [Support email]
Phone / WhatsApp: [Contact number]
Support hours: [Days and hours]

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